Support

Support and contact

Kairnex Solutions supports App Store users, pilot customers, hosted SaaS customers, and separate product-line customers through the channels appropriate to each product and product stage.

Support is handled in a practical technical voice shaped by engineering, information technology, and current cybersecurity study. The goal is clear issue details, safe evidence handling, and useful next steps.

Support conversations are routed through the public contact paths below until product-specific support is assigned. Include the product name, platform, workflow, and a concise description of what happened so the request can be routed correctly.

Hosted product support

AgentBoundary, KairnexEvidence, ExposureOps, and KeyControl customers should use the support channel listed in the applicable order, pilot scope, or statement of work. Include your organization name, workspace, product, issue summary, urgency, and any relevant screenshots or request IDs.

EvidenceCompanion support

EvidenceCompanion support starts with your KairnexEvidence workspace administrator or the support route listed in your Evidence order. Include your app version, device model, operating system version, workspace URL, and the workflow you were using.

ShieldDesk App Store support

ShieldDesk App Store builds are local-first security desk apps for suspicious message triage, link checks, local cases, readiness tracking, and exportable support bundles. The current App Store builds do not require an account or subscription.

For ShieldDesk support, include your platform, app version, device model, operating system version, active tab or workflow, what you were trying to do, and what happened instead. Email [email protected].

Bill Sentinel App Store support

Bill Sentinel belongs to the Business Utilities line. Support starts with the local iOS workflow: bills, income, forecast, charge review, readiness brief, and planned reminders. The first release does not require an account, bank connection, or bank credential storage.

For Bill Sentinel support, include your app version, device model, iOS version, active tab or workflow, what you were trying to do, and what happened instead. Do not send bank passwords, full account numbers, payment card numbers, or private financial documents. Use the Bill Sentinel support page.

Kairnex Guardian support

Kairnex Guardian closed test users should include their Android version, device model, app version, the scan workflow they were testing, and what happened instead. Do not send passwords, one-time codes, recovery codes, private keys, full account numbers, or payment card numbers. Email [email protected] or use the Guardian support page.

KairnexXray support

KairnexXray is a local-first Windows host inspection and response planning utility. For Xray support, include your Windows version, app package or commit version, command or dashboard workflow, whether PowerShell was elevated, and the non-sensitive error or report excerpt needed to reproduce the issue.

For new buyers

Use the request form on the home page to start a product conversation. The first call confirms audit scope, hosting model, data sensitivity, and timeline.

Security issues

For suspected security issues, include only the minimum detail needed to reproduce or triage the issue. Public forms are not for sensitive customer evidence. Use Security and Trust for the security reporting path or email [email protected].